You may purchase pieces from this Website by using any one of the payment options listed in (link to Payment Options). Reserves the right to change its payment procedures at any time without prior notice to you.
Items special/custom ordered, altered, or manufactured to your specifications, cannot be accepted for refund, credit, or exchange. Please keep this in mind when placing your order. If your chain has been ordered too short, please purchase an extender, if your chain is too long you may send it back to be shortened. There is a $5 up for the extender chain and you select the material + shipping.
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Items on sale
Camila Estrella Jewelry will NOT provide a refund and minus shipping, please read this carefully:
(I) Order fully returned within 24hrs of receiving your payment and by notifying. For a change, any items or purchases sent with original packaging and include a "NOTE" for the reason for your return or exchange, and any items returned without previous approval or do not meet our standards could be denied or subject to a 25% restocking fee. This Is NOT include EARRINGS.
(II) We can NOT accept returns that have been WORN, USED, ALTERED, OR DAMAGED.
(III) We reserve the right to refuse the return of any merchandise that does not meet the above return requirements according to our sole discretion.
(IV) We carry a 30 days warranty on all items, after that, if there is a problem, you will need to pay for repairs or replacement. Please get in touch with us at info@camilaestrella.com for PRICING.
(V) We will not assume responsibility for reimbursement or compensation in the event return packages are lost, stolen, or mishandled.
(VI) The earrings will NOT be able to be exchanged for the Health Department of the USA for health and safety reasons.
Please allow 1-2 weeks for processing from the day we receive the shipment.
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*ADDITIONAL INFORMATION*
>The earrings have been created by hand so NOT two pieces are identical. Each pair will vary in the exact size, shape, and stone color.
>For health and safety reasons, there are no exchanges accepted on EARRINGS. Please choose carefully.
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✦✦ Camila Estrella Jewelry does NOT accept RETURNS & REFUNDS in the ENGAGEMENT RINGS, SOLID GOLD RINGS/NECKLACES, CUSTOMS RINGS, RINGS, EARRINGS, and PERSONALIZED JEWELRY.
✦✦ THIS MEANS, IN ANY OF OUR JEWELRY WE DO NOT ACCEPT ANY RETURNS OR REFUNDS, BECAUSE THEY ARE HANDMADE AND ADDITIONAL, EACH PIECE IS MADE FOR EACH CUSTOMER IN SPECIFIC.
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*Please note we currently, DO NOT ACCEPT RETURNS on items that are damaged through the post system or Postal Service* always select USPS Priority Mail because has INSURANCE and you protect and secure your package.
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Thank you for understanding and supporting handmade work!
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*If you lose a piece, I can easily look your purchase up (you don't need to provide proof of purchase) and I will only charge for the cost of that piece. For example, if you lose one earring, you will only pay 50% of what you did originally! If you lose a charm but not the chain, I will charge only for what you lose*
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***Do not be quiet until you receive the package and I'm not happy unless you are happy. Your complete satisfaction with your purchase is very important to us. If you are not happy with your purchase for any reason, please kindly share your concerns and give us an opportunity for to select other items and pay the difference. ***
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Thank you for understanding and supporting handmade business!!!
Kind Regards❤
Camila Estrella & Team
